Transfer

Description

Transfer lets you move a call from one telephone to another. Before completing a Transfer, you can consult privately with the third party and swap between private conversations with each of the parties.

Conditions and Feature Interactions

You cannot use the following features when you have a call on Consultation Hold: Call Pickup - Dialed, Call Pickup - Directed, TAFAS, and Camp-on.
If you hang up before the Transfer is successfully completed, the party on Consultation Hold will automatically call you back.
When a 5302 SIP Phone user who has a call on consultation hold places a second call which that party subsequently terminates, the SIP Phone user must hang up to force a recall if they want to return to the first call.
You cannot Transfer a call if there are interconnect restrictions between any of the involved parties.
Setting the Public Trunk option to "Yes" in the Class of Service Options form, identifies the trunk as a CO trunk. When used in conjunction with the Public Network to Public Network Connection Allowed COS option (set to "No"), users are provided with greater control over the restriction of trunk to trunk connections.

Programming

Class of Service Options form

Disable the Brokers Call option
To display the transfer destination name (and extension number if space on the display permits) when a recall of an unsupervised transfer occurs, enable the Display Transfer Destination on Recall option.
To permit transfers from one CO trunk to another, enable the Public Network to Public Network Connection Allowed option.

ONS/OPS Circuit Descriptor form

If applicable, complete the Flash Type (normal), Low Flash Timer, High Flash Timer, and Ground Button fields.

Analog Sets form

If applicable, reference the Circuit Descriptor Number.

Feature Access Codes form

If you intend to use a feature access code during Operation, assign a code to Call Hold Retrieve.

Device Support

Supported on all devices.

Operation

2500, 5001 IP Phone, and 5201 IP Phone

To Transfer an active call:

Press Flash or flash the switchhook.
Dial the number of the third party.
Do one of the following:
To complete the transfer, hang up.
To announce the transfer, wait for an answer, consult, and hang up.
To retrieve the call, press Flash or flash the switchhook and dial the Call Hold - Retrieve Feature Access Code.

5005 IP Phone, 5010 IP Phone, 5020 IP Phone, 5205 IP Phone, 5207 IP Phone, 5215 IP Phone, 5212 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, 5304 IP Phone, 5312 IP Phone, 5320/5320e IP Phone, 5324 IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, Navigator, and TeleMatrix 3000IP Phone, 5560 IPT, and 69xx IP Phones

To Transfer an active call:

Press Trans/Conf, , the Transfer softkey or a Transfer programmable key.
Dial the number of the third party.
Do one of the following:
To complete the Transfer, hang up or press the Transfer softkey (6910, 6920, 6930, 6940, 6970 sets).
To announce the Transfer, wait for an answer, consult, and hang up or press the Transfer softkey (6910, 6920, 6930, 6940,6970 sets).
To retrieve the call, press Cancel, or Back to Held.

5304 IP Phone and 5302 SIP Phone

To Transfer an active call:

Press TRNSF or the programmed Transfer/Conference key.
Dial the number of the next party.
Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and then hang up.
(5304 only) To return to the first call before completing the transfer, replace then lift the handset or by pressing the lit line key.
(5302 only) To return to the first call before completing the transfer, press ## or replace then lift the handset and then press the lit line key.

5140 IP Phone and 5240 IP Phone

To Transfer an active call:

Press Trans/ Conf.
Dial the number of the third party.
Do one of the following:
To complete the Transfer, hang up or press Release Me.
To announce the Transfer, wait for an answer, consult, and then hang up.
To retrieve the call, press Back To Held or Trade Calls.

Attendant Consoles

To Transfer an active call:

Dial the number of the third party.
Do one of the following:
To complete the Transfer, press Release or the + key on the numeric keypad (MiVoice Business Console).
To announce the Transfer, wait for an answer, consult, and press Release or the + key on the numeric keypad (MiVoice Business Console).
To retrieve the call, press Source or the — key on the numeric keypad (MiVoice Business Console).